Updated 12 December 2020
This Privacy Notice sets out how Maxis Berhad and its subsidiary corporations, including Maxis Mobile Sdn Bhd, Maxis Mobile Services Sdn Bhd, Maxis Broadband Sdn Bhd, Maxis Collections Sdn Bhd and Maxis International Sdn Bhd (collectively referred to as "Maxis Group", "us" or "we") process personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") and the laws of Malaysia. Please read this Privacy Notice to understand how we process the personal data we may collect from you. By providing your personal data to us, you are agreeing to the provisions of this Privacy Notice and the processing of your personal data as described in this Privacy Notice.
We value your trust and are committed to protecting your personal data. To ensure that you can make informed decisions and feel confident about supplying your personal data to us including when using any of our Maxis Group websites, products and/or services, we provide you with this Privacy Notice outlining our practices and the choices you have concerning how your personal data is being or will be processed by us.
Personal data is defined in the PDPA and refers to any information that relates directly or indirectly to you, from which you may be identified, and includes sensitive personal data and expressions of opinion about you. For the avoidance of doubt, please note that this Privacy Notice is applicable if you are a natural person who is a customer of Maxis, including a natural person trading as a sole trader or natural persons constituting a partnership or, if no longer a customer of Maxis, where there are outstanding obligations either on your part or on Maxis’ part. This Privacy Notice also applies even if you are not one of our customers but you interact with us as part of our business including partaking in the Maxis referral programme via https://www.maxis.com.my/mobile-plans/refer-friend/, using one of our products and/or services, whether for free or paid for by you or a third party, taking part in a survey or trial, entering a prize promotion, calling our helpdesk, or generally enquiring about our products and/or services
In order for us to provide you with our products and/or services and to operate in an efficient and effective manner, we need to collect personal data from you. The personal data collected by us may include the following:-
We may collect your personal data when you:-
Other than personal data obtained from you (as detailed above), we may also obtain your personal data from third parties we deal with or are connected with you (for example, credit reference/reporting agencies or financial institutions), and from such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.
If you are under the age of 18, you are required to ensure that your parents or legal guardian consent on your behalf to the processing of your personal data as described in this Privacy Notice.
We may process personal data from you or from the categories of third parties identified in this Privacy Notice, for one or more of the following purposes:-
We may disclose your personal data to the following third parties:-
We may process your personal data to provide you with, or enable our related corporations to provide you with, information, promotions and updates including advertising and marketing materials (“marketing material”) about our and/or our related corporations’ products and/or services as well as products and/or services of our and/or our related corporations' preferred merchants and strategic partners. Subject to your specific consent, we may also facilitate for our and/or our related corporations’ preferred merchants and strategic partners to provide you with marketing material about their products and/or services, which may be of interest to or benefit you. The aforementioned information, promotions and updates, including advertising and marketing materials may be sent to you via any one or more of the following examples: phone calls, text messages, online banners, emails or via other internet, social or application based messaging system or any other means of communication. If you do not wish for your personal data to be utilised for the purposes of direct marketing or should you change your mind at any time in relation to your previous decision, kindly contact our Customer Representative via https://www.maxis.com.my/support/#contact-us or call 123. Your latest written and/or verbal instructions to us will prevail.
Where indicated (for example in registration/application forms), it is obligatory to provide your personal data to us to enable us to process your application for our and/or our related corporations’, preferred merchants’ and strategic partners’ products and/or services. Should you decline to provide such personal data, we may not be able to process your application, or provide you and/or continue to provide you with our and/or our related corporations', preferred merchants’ and strategic partners’ products and/or services.
We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or, where relevant, not up-to-date, and you wish to correct such personal data, you may make a request to us by contacting our Customer Representative via https://www.maxis.com.my/support/#contact-us or 1-800-82-1123 or +603-74922123, or call 123 (if you are an existing customer). In relation to either a data access request or a data correction request, you should quote your name, address and phone/account number and provide brief details of the information you want a copy of or, as the case may be, you want to have corrected, in any such request.
Please note that we may decline to comply with your data access request in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests from you for access to the same information which burden or expense of providing access is disproportionate to the risks to your privacy. We may also decline to comply with your data correction request in certain situations, for example when you have not supplied us with such information as we may reasonably require to ascertain in what way the personal data to which the data correction request relates is inaccurate, incomplete, misleading or not up-to-date. Nevertheless, we will notify you of the reasons for not being able to accede to your data access and/or data correction requests. We shall be entitled to charge a fee (where permitted under the applicable law) for any data access request.
Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your choice to limit the use or the extent of use of your personal data, including personal data relating to other persons who may be identified from that personal data. Should you wish to do so, kindly contact our Customer Representative via https://www.maxis.com.my/support/#contact-us or 1-800-82-1123 or +603-74922123, or call 123 (if you are an existing customer).
You are responsible for providing accurate and complete information to us about yourself and any other person whose personal data you provide us and for updating this personal data as and when it becomes incorrect or out of date by contacting our Customer Representative via https://www.maxis.com.my/support/#contact-us or call 123. This obligation is a condition to the provision of our and/or our related corporations’, preferred merchants’ and strategic partners’ products and/or services to you and/or any other person authorised or permitted by you or your organisation/company to use the products and/or services. In the event you may need to provide us with personal data relating to third parties (for example about your spouse or children or where you are the designated person in charge (from an organisation or company) for dealing with us, if you are acquiring and are responsible for a product and/or service that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their personal data to us and for us to process accordingly, and (ii) informed them to read this Privacy Notice at our website at https://www.maxis.com.my/privacy-statement/ and/or at any Maxis Service Centre.
We collect information about your use of our websites from cookies. Cookies are packets of information stored in your computer or device which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer or device used. You are not obliged to accept cookies. If you are concerned, you can set your computer or device either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of our websites as we will be unable to personalize aspects of your use of the website. Please be informed that this Privacy Notice applies solely to Maxis Group websites and does not apply to any third party websites you may access from our websites. To determine how they deal with your personal data, you should ensure that you read their respective privacy policies. If you use or subscribe to any product and/or service from any third party and you subsequently provide your personal data directly to that third party, your personal data will be subject to that third party’s privacy statement/notice/policy.
We may transfer your personal data to places outside Malaysia including if the transfer is to our facilities that are located outside Malaysia or if any of our service providers or strategic partners who are involved in providing part of a Maxis Group product and/or service or outsourced data storage or data processing services for and on behalf of us is located outside Malaysia or has servers and/or related equipment outside Malaysia or if you use the products and/or services from a country other than Malaysia (for example, international roaming). You consent to us transferring your personal data to places outside Malaysia in these instances. We may also transfer your personal data to places outside Malaysia where permitted by law.
We may amend this Privacy Notice from time to time and the updated version shall apply and supersede any and all previous versions, including, leaflets or hard copy versions. You are encouraged to check our website and re-visit this Privacy Notice periodically for our most up-to-date Privacy Notice (as reflected by the date of the update set out at the top of this Privacy Notice).
Should you have any queries (including to limit the processing of personal data), concerns or complaints in relation to this Privacy Notice, kindly contact our Customer Representative via https://www.maxis.com.my/support/#contact-us or 1-800-82-1123 or +603-74922123, or call 123 (if you are an existing customer).